What our customers are saying

We like to think that we provide an excellent service to our customers. More importantly, our customers agree. Here's what some of them are saying:

I would just like to thank you and your team for the great ride you gave us to The Beachlands Hotel for our Christmas Lunch. We have booked again for next year and you will likely hear from us again later in the year to book you up again. Thanks again.

Lanette Karner

As a regular user of service 106 Weston-Worlebury, I would like to say how important this service is to the town. However I have heard rumours that Crosville may reduce this service. I do hope this is not the case, as it is a lifeline to many people.

As you say "Jonathan Jones-Pratt has a clear goal to restore the faith and tradition in local bus operation within Weston-super-Mare." Jonathan also refers to "customer focussed drivers." This last remark is certainly very true, compared to other bus operators.

I do hope you will take into consideration these remarks, should you be envisaging any changes to this service.

Jennifer Vince

Good evening, I would just like to let you know about one of your drivers. Sandie who drives the number 100 bus from Weston to Sand Bay, what an incredible lady. She is so kind and considerate both with locals and holiday makers alike. She is a real credit to this bus service and to society. I work in a customer facing role and know how important it is to have an employee like Sandie. I am not sure how you reward your staff but I think she deserves a bonus. What a fabulous lady you have.

Pauline Lucas

I can not thank your members of staff enough! Not only have they found my daughter's bus pass but they have taken the trouble to locate and message her to organise its safe return. How amazing are they and a true credit to your company. Please thank them once again from us we are truly grateful.

Lesley Ugoji

We just wanted to let you know that we had a great day on the 21st October.  It was a wonderful wedding and travelling up with our family to the Mansion House on the open-top double decker was one of many highlights of the day!  Everyone (young and old!) really enjoyed the journey and we arrived bang on time.   Despite ‘storm Brian’ we did manage to get some lovely photos of the bride and groom on the bus after the ceremony – we also have a few less formal ones of our journey up!

Thank you for your help with organising our transport and please thank the driver and conductor for us too.

Philip & Jude Simmons

We just wanted to thank you so much for your help in providing our wedding transport for our guests! The bus was very popular and the guests loved it and had great fun!

Thanks again,
Sarah and Alastair

Outstanding service on 106 to Worlebury with your driver Stuart. On 14/6/17 I 'tweeted' but I just wanted to back that up as I know how fast people complain, but not many compliment. First could learn a lot from your drivers about exceptional customer service! Thank you.

Sarah Clarke

Hi John, I would just like to say a huge thank you to yourself and all involved with supplying our vintage bus on Saturday. I had a fantastic time travelling on the bus and I'm sure it's a trip we won't be forgetting for a while. Once again, many thanks to you.

Flynn Guard

We have just come back from a weekend at Weston-super-Mare and we would like to tell you that our driver, who took us from Sand Bay into the town centre, was a really great guy. We didn't get his name but he has a false left arm. He had a great sense of humour and was a delight to travel with. Please could you pass on our thanks.

Paul & Lisa Hayman

It was a pleasure using your buses, the staff were always polite and pleasant. We will miss you.

Sheila Tonks

I’ve just had a lady on the phone who wanted to pass on big praise to Simon Hughes. She said he’s very friendly and a very competent driver. She was on his bus on Saturday 11th February and is very happy as he drives responsibly and takes it easy down roads that other drivers would usually go quickly down and make the journey uncomfortable!!


Michael Boys-Stones

I have just got home from a ride on the 106 service from town and I have to send my congratulations to the driver. The lady didn’t have a name badge on but she had short blond hair. She was SO helpful to myself and many of the people who got on the bus, especially a Chinese lady who didn’t have much command of the English language. Because of all the detours the lady was worried she had got on the wrong bus, but the driver reassured her. Lots of passengers were asking her questions which she must have answered many times but she replied in a polite and friendly way. Her driving was exemplary, given the amount of detours around the town and the narrowness of the roads at the Shrubbery.

It all made for a pleasant journey and I would like to express my thanks to her. If you could pass this on to her I would be much obliged. I find people are often quick to complain and a simple “Thank You” goes a long way.

Yours sincerely,

Jayne Bodger

Thank you to the lady on the phone. I called when I was stuck in Worlebury when road works were going on and there was no bus. Thank you, you were very helpful and I got to the bus on time!! Great customer service :)

Aaliyah Sparrow

I just had to tell you about one of your drivers, name of Kathy, on the 103. I was running to catch the bus this morning that was just about to leave. I'm 66 and was loaded with Asda shopping and this lovely lady waited for me. When this has happened before usually the driver has shaken his head and driven past me. I was so grateful to this lady and had to tell you about her.

Sandra Harding

I wanted to write to you personally regarding the excellent service we experienced from one of your drivers. We hired a coach to collect at multiple stops from Weston to Cardiff on Saturday afternoon and a return journey later that evening.

The driver was more than helpful and provided a service above and beyond what we were expecting. One particular example of this outstanding service is that a member of my staff's wife felt ill during the concert, she had developed a very nasty headache and he couldn't have been more accommodating in helping the couple back ahead of time to sit quietly in the coach for the last 30mins.

We will without doubt use your services again, especially if you could guarantee the same driver!

Dr Paul Phillips, OBE Principal & Chief Executive, Weston College

I just wanted to write a letter of praise to whoever the man was driving the number 16 bus on the 20-04-2016. He was probably the friendliest bus driver I have ever had the pleasure to ride into town with. I had my Pram with me and he was so helpful asking if the brakes were on my Pram before he drove off and just interested in the age of my son, he was so lovely. He was happily talking to everyone on the bus as he drove and, as you know, that doesn't happen very often as bus drivers have the image of being miserable, but this one definitely was not. He was driving the 752 bus. Thank you to him for making my journey as comfortable and friendly as possible.

Lauren Sedgley

Yesterday I lost my phone on one of the Crosville buses and now I safely have it back, thanks to the Crosville team. They are always very friendly and yesterday proved how helpful they really are. I thought I'd lost all the pictures of my daughter but after emailing the team, I got an email back almost instantly telling me they had my phone and that I could pick it up the next day. If it weren't for them, I would have lost some of the most important pictures and therefore, memories. So once again, a MASSIVE thank you to Crosville for being honest, helpful and responsive. You guys put my faith back in humanity!

Lauren Cahill

I would like to praise the driver who was driving the 100 in Weston-super-Mare for his incredible driving.

Thomas Phillips

Just returned from Weston and felt I had to write and say how impressed I was with your service and your staff. Every single one I came into contact with, I found to be friendly, polite and willing to help. Nothing was too much trouble and they never once got annoyed or fed up with how long it took some people to get off the bus. Well done to all of them.

Joan Hackett

Just a quick but very BIG thank you for helping us with another successful trip to Thorpe Park yesterday. It was a great day and Chris ('drives') was just fab. I will be recommending you to all friends and colleagues to use if they need to hire a coach.

Thanks again,

Heather Osman
MARK College.

We just wanted to say thank you so much for providing and driving the bus on our wedding day. It was just what we wanted and the driver did a fab job manoeuvring in those tight country lanes.

We really appreciate all the effort you went to - we had such a great day. We remember something almost every day that makes us smile about the day and thank you for doing your bit to help make it special.

Thanks again.

Mr and Mrs Davey! (Chris and Amy)

Just wanted to say a huge thank you to all for making the journey to and from our wedding such a pleasure. Everyone loved the bus and Simon and John were brilliant at making sure everyone had a good time. Can’t thank you enough and look forward to recommending your services to future wedding planners.

Cheers all,

James and Mandy

I'd like to actually commend your service today. I needed to catch the 103 in Weston-super-Mare that was travelling along Locking Road this evening at 16:45 approx.

I was late catching this bus and managed to see it travelling along towards the stop but knew I wouldn't catch it. So I started to run and I managed to catch up.

The lady bus driver said she could see I was running and said there was no way she would have driven off.  I'd like you to pass on my thanks to her, absolutely brilliant passenger service.

This wouldn't happen with your competitors First Bus......miserable sods :-)

Neil Lovell

I rarely use buses but yesterday (Friday 29 Nov at about 10am) I needed to get from Weston Hospital into town. I came out of the hospital grounds and one of your buses and its driver was waiting to start their route. The driver was called Stuart and he couldn't have been more helpful.... he was very friendly and whilst on the journey was very considerate of the older passengers getting on and off. I don't normally have reason to give good feedback but felt it was important that I let you know what a first class member of staff you have! Many thanks.

Gabrielle Lee

Whilst sitting on the seat in the bus shelter waiting for the number 83 bus feeling fine and talking to other passengers, due to no fault of my own I made a spectacle of myself when I suddenly collapsed onto the pavement, resulting in bodily injury and feeling very poorly.

It would be very much appreciated if you could identify the driver of the bus and convey my Sincere Thanks and Appreciation for his help and support throughout the ordeal.

He was my Guardian Angel and Good Samaritan rolled into one, taking control of the situation, contacting the Ambulance and staying on line until the Ambulance arrived. Despite my repeated requests "I need to get on your bus to get home as I am a carer to my very sick husband," he assured me the bus was going nowhere until he was happy I was receiving medical assistance from the Paramedics and was in safe hands.

He certainly went the extra mile for me (not on the bus I hasten to add) providing extra special customer service. It's people like him who make the world a nicer place to live in. I hope life treats him as kind as he was to me. You can't get better customer service than that. I sincerely hope he didn't get in trouble with the manager when the bus was running late.

His kindness, caring and compassion was very much appreciated and for that I will always be grateful. Once again please convey my Sincere Thanks and Appreciation to him.

Best Wishes for the future.

Mrs Brenda Porter

Hello All at Crosville, Apologies for the delay in emailing - but as you can appreciate the end of term is always a bit manic.

We would just like to say a very big THANK YOU for our recent booking and trip to Thorpe Park.

The kids had a fab time - as did the staff and it was all made much more pleasurable by the driver - Dave (the 'bit bonkers & very chatty' one!!)

I have already been pestered to organise it again next year! I will be looking at that in the spring term so will be in touch. Thanks again.

Heather Osman
Mark College

I would like to say how impressed I was with one of your drivers on the No 14 service in Weston-Super-Mare. He was polite and friendly, and when a young lady with a small child was about to get off the bus he got out of his cab to help her with the pushchair, something I've not seen for a very long while. Also, on seeing some ladies trying to read the timetable in a shelter on the other side of the road, he stopped to ensure they got the information they were seeking. I don't know if his actions are normal, whether they are or not he is a credit to your company.

Peter Roycroft

On Saturday 19th April, my wife and I had the pleasure of travelling on your route 100 from Sandbay to Weston and back with the most considerate, kindly, efficient driver whose name, I believe, was Tony. He is a credit to your company.  He carried out his duties with good humour and politeness despite having had a very busy day. Please convey our thanks to him.

David Prosser

I would like to let you know that DEL 893C was just perfect, and I even managed to keep it a surprise right up to the point when we left the hotel...
In fact it worked out better than a single decker could have done as my grandchildren (aged from 2 to 4 years) travelled upstairs at the front and were all very very excited, I can still hear them singing "The wheels on the bus"... Magic moments!!!
The amazed look on our neighbours faces as we pulled up outside our house was priceless and makes us chuckle even now..
Many thanks for making our trip to the airport a very enjoyable and memorable one.
Carl and Tracey.

Yesterday, 11th March, at 1523 hours, my wife and I caught a number 16 bus from Ashcombe Way to Weston town centre. My wife unfortunately left her shopping on that bus.

We then caught a number 105 bus to Ashcombe Park. To ask for information on lost property, we told the driver that we had left the shopping on the number 16.  He said " Let me see if I can help you".

He telephoned his base and asked them to pass a message to the driver of the number 16, asking him hold the shopping.

Between them they arranged for me to meet the next number 16 bus in Weston, where I was handed the shopping.

Both my wife - she is 89 years old - and I, aged 94, wish to let you know of the wonderful service those drivers gave us.

It is little wonder that the Crosville 105 service with its always cheerful and friendly drivers is now, among we "oldies", the most popular bus service on the Weston Hospital to Sainsburys route.

Please let the drivers know how much we appreciate their very kind assistance.

Sidney and Kathleen Harvey

I got on the number 105 service at Uphill School today at 8.50. I think the driver's name was Emma. Can I just say how lovely and friendly she was?  We had a whole conversation! It's people like this that put a smile on people's faces!
Many thanks,

Charlotte Macbeath

I have travelled on Crosville buses in Uphill - Weston S Mare - on several occasions and I have been extremely impressed with a certain lady - Emma Burgess. Emma is ALWAYS kind and considerate to the passengers on the bus. She is like a little ray of sunshine and well worth commending.

Dianne Evans

Normally I don't enjoy getting the bus but today I got your 103 service from town the verbena way and the bus driver was so friendly and a good driver which does make a change from alot of bus drivers. He truly deserves recognising.

Thank you

Hannah Honeywill 

A passenger emailed to ask us why the Service 83 timetable had to be changed.
We explained how we were working with the Council and with passengers to provide a route and frequency that met their needs more fully.

Some time later...

Crosville: Have you noticed the 83 running better on time?

Passenger: Yes, definitely - both ways. It's certainly the most picturesque route in town.

Crosville: Next year we are planning to run open top buses on it through the summer months - something different. So do you feel that this is running more punctually, time wise? I really do hope so as we have all made efforts to get this working right!

Passenger: Yes. Definitely. It's now usually on time. You've got the best drivers too!


First I like to say a big Thank you to you for providing an excellent Service and also a big congratulation of having such friendly and helpful Drivers.

May I asked if there could be another No 14 running because if working people finishing at 5.30 pm by the time they are leaving their work No 16 is gone which is the last one.  thank you for listening

yours sincerely

Silke Hibbard

My son absolutely loves buses and he has a whole range of toy ones. For his 2nd birthday last month all he wanted to do was go in a bus so me and my husband decided to take him on the bus to Sand Bay for some cake and then on another bus later to Hutton to take him for lunch. My little boy loved it so much and your drivers were so lovely to him. One even let him have a photo in the doorway - it really did make his day. I just wanted to thank you and say what a brilliant service you have and what wonderful drivers you have.

Thank you,

Mrs Grooms.

Just to say a massive 'Thank You' for your generous offer of a free return bus ride to Weston-Super-Mare. We took you up on this as we live in Worle & drove to Sand Bay to get the open top bus to Weston-Super-Mare.

Myself & my wife, along with our 2 children (Matthew 3, Zoe 7) had a fantastic time on Friday 26th July due to the experience we had from the open top bus ride. Matthew is a massive bus fanatic & he had a day he will never forget. It brought back memories for myself & my wife as we used to also use the open top bus when we were children.

The service we received was second to none, from the cleanliness of the bus to the drivers friendliness. We were made to feel very welcome & the bus driver was extremely helpful in ensuring our children enjoyed their ride on the bus.

In todays economic climate you very rarely see companies offering free services to local people, so 'Well Done' to your company for providing this.

I would have no hesitation in recommending your company & would also use the 'Crosville' bus service as our preferred choice in the future. Again a very big 'Thank You'.

Kindest Regards,

Mark Banks & Family

Thank you for helping to make my daughter's wedding day so enjoyable.
As it turned out the substitute open top bus was perfect for the beautiful weather.

Becky & Gavin's wedding with LEU263P

We were particularly impressed with your driver who skilfully dealt with an unexpected road closure on a very steep hill and then had to negotiate some extremely narrow roads.

All the best,

Simon Carter.

Please pass on my thanks to Emma who was driving the 105 bus from the hospital to town about 11.15 this morning. Her driving was amazing. There were lots of roadworks and narrow gaps to get through, but she was excellent and very patient. I would have struggled in my little Micra to do some of the manoeuvers. Well done, Emma.


I have to write to commend your drivers, they are courteous, friendly, nothing is too much trouble.

On Saturday 27th June about 12.25pm I was crossing Regent Street (near the carrot) to get the 105. The 105 was due to leave the bus stop but your driver saw me crossing the road with my shopping and he very kindly stopped and waited for me.  He must have seen the look on my face! This is the first time ever in the 40 years I have lived here that a bus driver has waited for me so credit were credit is due.

I am pleased that First Bus has at last got competition in this town. It's about time, so keep it up.......

Many thanks,

Mrs C A Edgar

Ref: Buses 4 and 4a

Thank you for all your efforts to supply a reliable bus service between Hutton and Weston-super-Mare. Our bus service now appears to be regular and efficient and the older Huttonians are extremely grateful, particularly the residents of sheltered housing schemes.

We really appreciate the time and effort that has gone into our transport situation in Hutton and are pleased that it has improved.

Vera (via North Somerset Council)

I would like to congratulate you/your drivers on a wonderful service. The drivers are very friendly and polite, nothing is too much trouble for them. Your buses are always clean and tidy, as are your drivers, unlike others!!!! Great service.

All the best to you.

Jim (Service 105 bus passenger).

Thank you so much for all your help. The Beavers had a wonderful time on Thursday, on the open-top bus!

Special thanks also to the driver. He was fantastic and went above and beyond to make us welcome, which made our trip all the more pleasurable. Please pass on our grateful thanks to the driver and the rest of the team who made The Beavers trip very memorable...thank you so much :-)

Ellen Crockett, 1st Weston Village Beavers

It is a delight to travel on the Crosville buses and the drivers are always helpful and friendly.

(Lady passenger who phoned in after travelling on Services 4 and 83)

I wish to compliment the driver, Emma, on the 105 service. She had a polite word for every passenger, was extremely courteous to all road users, waited till the more infirm sat down, was patient with everybody, was cheerful and responsive to everyone.

All new drivers should spend some time with her to see how it should be done. Her positive attitude helps her to enjoy her day and all passengers and road users benefit.

She is a credit to the company and I thought you ought to know, although you probably do, what an asset she is. Please pass on my thanks for an enjoyable journey. If I have a choice of buses I will choose Crosville.

Best regards


Just to say thank you for the wonderful afternoon in the bus on Saturday. What an amazing bus it was. Everyone in our party enjoyed it immensely. Great fun!


I have just spoken to the members of staff who were on the coach to London yesterday and they were extremely pleased with the service they received. They also mentioned that the driver was brilliant and made plenty of stops for them on the way home so could you please pass on a message of thanks to him for us and also a big thank you to you for arranging this hire for us.

John, Weston College

Just wanted to say how much everyone loved your bus service at our daughter's wedding! Many of our guests thought it was a real 'highlight' in the day. The older bus worked out so well, the guests from Australia & Canada were well impressed.

Ben & Claire

Thank you to all of you for making the bus look so spruce. The staff were helpful and bubbly and just having the bus meant that not only did we get some amazing photos but everyone got into the party mood straight away and we got all day with our guests.

Matt & Sarah

We just wanted to say a big thank you to you and the drivers for Saturday! The bus was brilliant, it looked fantastic and absolutely everyone loved it!

James and Nina

We had a great day and everyone very much enjoyed the bus. The driver was really great too, please pass on our thanks.


Just thought I would write to say a huge thank you to you and your team for the buses on Sunday. They were brilliant and certainly started the wedding off on exactly the right note. We had a brilliant day. Thank you.


My partner and I had a break at Sandbay Holiday Park. Each day we caught the 11:35 to Weston and the 18:05 back to Sandbay. Our driver that week was Nick. We couldn’t of had a nicer man. Friendly and polite, he made us feel welcome, an excellent driver, on a route that is certainly not bus friendly. Please pass on our thanks to Nick. We will certainly use the service again when in the area. thanks again

Caroline and Aidan, Swindon, Wiltshire.